Your Discharge
When you are ready to leave, here are a few things you need to know:
- Your primary care provider will decide when you will be discharged.
- You have the right to appeal premature discharge.
- Someone should take extra items, such as gifts and flowers, to your home.
- Arrangements will be made for follow-up care such as outpatient therapy or home health services, etc. as needed.
- You may receive a courtesy phone call from an RN within a few days after you are discharged.
Hospital Charges and Other Fees
Your basic bill from Hammond-Henry Hospital may include the following costs:
- Your room
- Nursing care
- Meals
- Housekeeping and other support services
- Medications
- Diagnostic tests (i.e. laboratory, imaging, etc.)
- Technician services
- Operating rooms
- Special rooms, services and equipment
You May Receive a Separate Bill for the Following:
- Your primary care provider and/or surgeon
- Anesthesia
- Radiologist
- Other consultants (i.e. orthopedics, urology, neurology, etc.)
- Pathologist
Your Hospital Bill
In order to provide our community with state-of-the-art, yet cost-effective healthcare, Hammond-Henry Hospital has an obligation to collect for services rendered in a timely, efficient manner. Patients or their guarantors will be responsible for the total charges incurred during their hospital stay. As a courtesy to the patient, the hospital will bill up to three designated insurance companies, if proper documentation is received at the time of service.
Questions
If you have any questions regarding your bill from Hammond-Henry Hospital, please contact the patient accounts financial counselor at 944-9120.
Deductibles and Coinsurance
In some cases your hospital bill is not covered in full by your insurance company, therefore patients will be responsible for any balance due after the insurance payment. This balance includes provisions set by your insurance company such as co-payments, deductibles and “usual and customary” allowances.
You and Your Insurance Company
The policy held by you and/or your employer is a contract between you and your insurance company. If you are not familiar with your insurance coverage, please discuss the policy with your employer or insurance company before charges are incurred. Remember, most policies require pre-certification and some require second opinions prior to service.
Self-Pay Admissions
All self pay admissions must contact patient accounts on or before discharge. We will gladly help you should you request our assistance. The hospital is unable to finance long term payment arrangements. As a courtesy, payment plans can be arranged for up to six months. If you have any questions, please call our financial counselor at 944-9120.
Financial Assistance
The hospital has several programs in addition to the state Medicaid program to assist patients with demonstrated financial need. If you feel you may qualify for assistance, please call our financial counselor at 944-9120.
Advance Beneficiary Notice
An Advance Beneficiary Notice (ABN), also known as a waiver of liability, is a notice you may receive when a provider or supplier offers you a service or item that is believed Medicare will not cover. Talk to your case manager about notice of non-coverage.
Patients with Insurance
Our patient accounts office sends statements on all private pay accounts and accounts with balances that are due after insurance has paid. Payment is due in full upon receipt of statements. We are unable to finance long tern payment arrangements. As a courtesy, payment plans can be arranged for up to six months. If you have any questions, please call our financial counselor at 944-9120.
Auto Accidents/Other Liabilities
Medicare requires the hospital to bill your insurance carrier/auto insurance prior to billing Medicare. You must supply your billing information to the patient accounts department. If a lawsuit is in process, please submit a letter from your attorney stating the case is pending. If the case will be prolonged (more than 180 days), Medicare may be billed. You will then be responsible for any remaining balances. We will extend payments per the above policy outlined under “Health Insurance”.
Additional Information
To assist you, we will bill your health insurance or other insurance according to the information provided to Hammond-Henry Hospital. Accounts cannot be held pending settlement of a lawsuit. We will extend payments per the above policy under “Health Insurance”. Liens and letters of protection will not be accepted in lieu of payments. Should you have any questions regarding this policy or any other policy stated above, please call patient accounts and speak with our financial counselor who will gladly assist you with your account.
| Patient Accounts | |
| Manager | 1322 |
| Medicare | 1333 |
| Commercial Insurance | 1326 |
| Cashier | 1323 |
| Financial Counselor | 1320/944-9120 |
| Medicaid | 1344 |
| Blue Cross Blue Shield | 1338 |