Billing and Collection

Obligation to the Community:

In order to provide our community with state of the art, yet cost-effective healthcare, Hammond-Henry has an obligation to collect for services rendered in a timely, efficient manner. Patients or their guarantors will be responsible for the total charges incurred during their hospital stay. As a courtesy to the patient, the hospital will bill up to three designated insurance companies if proper documentation is received at the time of service.

Usual & Customary Allowances:

In some cases, your hospital bill is not covered in full by your insurance company. We want our patients to be aware of the fact that they are responsible for any balance due after the insurance payment. This balance includes provisions set by your insurance company such as co-payments, deductibles and “usual and customary” allowances.

You & Your Insurance Company:

The policy held by you and/or your employer is a contract between you and your insurance company. If you are not familiar with your insurance coverage, we ask that you discuss the policy with your employer or insurance company before charges are incurred. Remember, some policies require precertification and second opinions prior to service.

Self Pay Admissions:

All self-pay admissions must contact Patient Accounts on or before discharge. We will gladly help you should you request our assistance. The hospital is unable to finance long term payment arrangements. As a courtesy, payment plans can be arranged for up to six months. If you have any questions, please call our Financial Counselor at 309.944.9120.

Financial Assistance:

The hospital has several programs to assist patients with demonstrated financial need. These are in addition to the State Medicaid program. If you feel you may qualify for some assistance, please call our Financial Counselor at 309.944.9120.

Patients with Insurance:

Our Patient Accounts Office sends statements on all private pay accounts and accounts with balances that are due after insurance has paid. Payment is due in full upon receipt of statements. We are unable to finance long term payment arrangements. As a courtesy, payment plans can be arranged for up to six months. If you have any questions, please call our Financial Counselor at 309.944.9120.

Auto Insurance / Other Liability:

Medicare Covered Patients

Medicare requires the hospital to bill your other third-party insurance carrier/auto insurance prior to billing Medicare. You must supply your billing information to the Patient Accounts Office. If a lawsuit is in process, we will need a letter from your attorney stating the case is pending. If the case will be prolonged (more than 180 days) we will bill Medicare for reimbursement. You will then be responsible for any remaining balances. We are unable to hold accounts any longer than six months. We will extend payments per the above policy under “PATIENTS WITH INSURANCE”.

Non-Medicare (all others)

We will bill your third party insurance carrier/auto insurance carrier per information provided by you. If they deny the charges or do not pay the charges in full, the hospital can then send a claim to your health insurance for the balance. Accounts cannot be held pending settlement of a lawsuit. We will extend payments per the above policy under “PATIENTS WITH INSURANCE”. Liens and letters of protection will not be accepted in lieu of payments. Should you have any questions, please call Patient Accounts at 309.944.9120 and speak with our Financial Counselor. 

Financial Assistance:

You may be eligible for financial assistance under the terms and conditions that Hammond-Henry Hospital offers to qualified patients. For more information, please contact our Financial Counselor in the Patient Accounts Department at 309.944.9120 or email financialcounselor@hammondhenry.com.

You may apply for assistance with payment of your medical bills by filling out the confidential application form here.

Please answer all questions on both pages of the application with the proper answer, or zero if the question does not apply to you. Attach additional sheet if necessary. Incomplete applications cannot be considered for payment and will be returned to you. Please submit your completed application along with a copy of last year's filed federal income tax return. Accounts that have been referred to a collection agency are not eligible to be considered for financial assistance.

Contact Information:

For extensions, call 309.944.4625 and when prompted enter the desired extension.